Upcoming Webinars

Members and nonmembers are invited to register for all of our upcoming webinars.

Upcoming Webinars

Members and nonmembers are invited to register for all of our upcoming webinars.

April 11, 2023  |  2:00 pm

Avoiding UDAAP Claims, Errors & Penalties


This item is discounted for members. Log in to claim it!


Maintaining compliance and staying out of trouble. If those two things are on your list of company resolutions this year, this webinar is for you. This webinar tackles the requirements for consumer protection laws and regulations such as error resolution procedures for credit and debit cards, open-end lines of credit, RESPA notices of error and information requests, international remittances and other EFT error requirements, and substitute check and remote deposit capture under Reg CC.

And if the regulators can’t get your institution on one of those areas, let’s not forget Unfair, Deceptive and Abusive Acts and Practices – the catch-all that many institutions have been penalized for. We will examine some of those enforcement actions and pending issues related to “adequate” notices and disclosures that are causing headaches throughout the industry.


PRESENTER- Mary-Lou Heighes

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.

Involved with financial institutions since 1989, Mary-Lou has 30 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.

MODERATOR: Gary Iorfido and Jim Nemecek, Compliance Anchor Directors


Frontline staff and supervisors, back-office staff (ACH, EFT, error complaints), compliance personnel, and auditors.

PAYMENT: Free to CA members, $225 to non-members

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