Upcoming Webinars

Members and nonmembers are invited to register for all of our upcoming webinars.

Upcoming Webinars

Members and nonmembers are invited to register for all of our upcoming webinars.

May 25, 2023  |  2:00 pm

Mortgage Loan Servicing


This item is discounted for members. Log in to claim it!


Once the mortgage loan is booked, the lender can just sit back and take the payments…. NOT! There are many laws and regulations that affect the servicing of mortgage loans. This webinar focuses on the general servicing requirements of the laws and regulations applicable to all servicers. Topics covered include application of payments, statement requirements for HELOCs and closed end loans (large servicers), changes to HELOCs, adverse action notifications, flood and escrow requirements, information requests and error resolution requirements, notices of transfer of servicing or sale of the loan, force-placing insurance and more. The regulations that will be covered include Flood Insurance, Real Estate Settlement Procedures, Truth in Lending Regulation B.



PRESENTER- Mary-Lou Heighes

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.

Involved with financial institutions since 1989, Mary-Lou has 30 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.

MODERATOR: Gary Iorfido and Jim Nemecek, Compliance Anchor Directors


Frontline staff and supervisors, back-office staff (ACH, EFT, error complaints), compliance personnel, and auditors.

PAYMENT: Free to CA members, $225 to non-members

Upcoming Webinars


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