Regulation E governs electronic fund transfers (EFTs) and outlines the procedures financial institutions must follow when a consumer reports an error. Understanding and complying with these requirements is crucial to avoid regulatory penalties and maintain positive customer relationships. This webinar will delve into the intricacies of Reg E error resolution, providing a comprehensive overview of the rules and best practices for handling disputes.

Presenters: Jess Lelii, Jennifer Cliber Smith

Jessica serves as Director of Education for Macha/PAR. She joined the Macha/PAR team in November of 2021. In this role, Jessica is responsible for providing payments education to Macha/PAR’s members, overseeing certification and accreditation programs, developing relevant curriculum, and providing member support. Her areas of expertise include ACH, wire transfer, payments risk, faster payments, and government payments.

Jessica has worked in the financial industry since 2004. Prior to joining the Macha team, she has held roles in branch and back-office operations, BSA/AML, EFT, and product management. Jessica obtained her Accredited ACH Professional (AAP) accreditation in 2019, her Accredited Payments Risk Professional (APRP) accreditation in 2022, and her National Check Professional (NCP) accreditation in 2024.

WHO SHOULD ATTEND:

• Compliance Officers
• Operations Managers
• Customer Service Representatives
• Fraud Investigators
• Risk Managers
• Branch Managers
• Electronic Funds Transfer (EFT) Specialists
• Anyone involved in handling customer disputes related to electronic transactions.